Changes between Version 3 and Version 4 of TracSupport


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Timestamp:
Oct 13, 2009, 3:03:56 PM (16 years ago)
Author:
trac
Comment:

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  • TracSupport

    v3 v4  
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    9  
    101= Trac Support =
    112
    12 Like in most [http://www.opensource.org/ open source projects], &amp;#34;free&amp;#34; Trac support is available primarily through the community itself, mainly through the [http://projects.edgewall.com/trac/wiki/MailingList mailing list] and the project wiki.
     3Like in most [http://www.opensource.org/ open source projects], "free" Trac support is available primarily through the community itself, mainly through the [http://trac.edgewall.org/wiki/MailingList mailing list] and the project wiki.
    134
    14 There is also an [http://projects.edgewall.com/trac/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
     5There is also an [http://trac.edgewall.org/wiki/IrcChannel IRC channel], where people might be able to help out. Much of the 'live' development discussions also happen there.
    156
    167Before you start a new support query, make sure you've done the appropriate searching:
    17  * in the project's [http://projects.edgewall.com/trac/wiki/TracFaq FAQ]
    18  * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&amp;amp;do_set_user_css=t Mailing List]
    19  * in the Trac ticket system, using either a [http://projects.edgewall.com/trac/search?q=&amp;amp;ticket=on&amp;amp;wiki=on full search] or a [http://projects.edgewall.com/trac/query?summary=~&amp;amp;keywords=~&amp;#34; ticket query].
     8 * in the project's [http://trac.edgewall.org/wiki/TracFaq FAQ]
     9 * in past messages to the Trac [http://blog.gmane.org/gmane.comp.version-control.subversion.trac.general?set_user_css=http%3A%2F%2Fwww.edgewall.com%2Fcss%2Fgmane.css&do_set_user_css=t Mailing List]
     10 * in the Trac ticket system, using either a [http://trac.edgewall.org/search?q=&ticket=on&wiki=on full search] or a [http://trac.edgewall.org/query?summary=~&keywords=~" ticket query].
     11
     12Please '''don't''' create a ticket in this Trac for asking a support question about Trac. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the NewTicketGuidelines. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly!
    2013
    2114----
    22 See also: [http://projects.edgewall.com/trac/wiki/MailingList MailingList]
     15See also: [http://trac.edgewall.org/wiki/MailingList MailingList], TracTroubleshooting, [http://trac.edgewall.org/wiki/CommercialServices CommercialServices]